shipping-policy

Our shipping charges vary depending on your location. We also offer free shipping once your purchase reaches a certain amount.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

DESTINATION                     SHIPPING FEE           FREE SHIPPING     

UAE                                        15 AED                            FREE SHIPPING on all orders over 200 AED

Bahrain                                 4 BHD                            FREE SHIPPING on all orders over 40 BHD

Kuwait                                    3.20 KWD                     FREE SHIPPING on all orders over 32 KWD

Oman                                     4 OMR                           FREE SHIPPING on all orders over 40 OMR

Saudi Arabia                        40.08 SAR                      FREE SHIPPING on all orders over 200 SAR

Qatar                                      40 QAR                          FREE SHIPPING on all orders over 400 QAR

SHIPPING POLICY - THE BASICS

General

All online shipping is subjected to stock availability. We at Attar de Astana are constantly trying to keep all your favorites available all the time, but at moments we are challenged by external circumstances, the product might be notified as ‘out of the stock product’. We apologize for the same, and kindly come back to check if it’s restocked! Or any time, our team if contacted can let you know any whereabouts regarding the availability.

When do we ship and deliver?

When we receive an order, we make sure to ship it within three days. Once shipped from our warehouse, it reaches your doorsteps within a week or less depending on your shipping location. For all pick up orders it will take minimum 1 to 2 working days. You can visit the store once you receive the notification for collection along with the validation code. If the order is placed during weekends or public holidays of UAE, the shipping will be done the next working day. For your information, our team is working from Monday to Saturday every week except for public holidays announced by the UAE government. To make sure your purchase reaches you at right time, we work hard and efficiently in coordination.

Where do we ship and deliver?

Our online delivery services are available locally to United Arab Emirates, and internationally to the Kingdom of Saudi Arabia, Oman, Bahrain, Kuwait and Qatar.

When will I receive my order?

Once your order has been processed, you will receive the tracking number of your package through email and text message.

If you are in the UAE, it will take around 3-5 days for your order to be delivered.

For other GCC countries, it will take approximately 5-7 days*.